How did we get to this? How did it become acceptable for hotels to get away with all this without us complaining? Why do we fail to bat an eyelid? We’re the guests. We’re the paying customers. And, until Ryanair opens its first hotel, we should be afforded some respect. Here are the practices widespread in the hotel industry that need to change. If they don’t, we’ll revolt. Or, at the very least, we’ll fill out a customer-satisfaction form in a slightly negative way.
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