Tuesday, June 15, 2010

Hilton Hotels and Marriott Tie for First Place in Customer Satisfaction

The American Customer Satisfaction Index released its report on hotels on Tuesday showing that Hilton Hotels and Marriott tied for the lead in customer satisfaction. Forging ahead with lots of promotions, low rates, and plenty of free perks, this is the third year in a row that guest’s satisfaction with their choice of hotels has remained steady at an ACSI score of 75.

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