Like in Kenya’s banking sector, credit card and internet fraud is the hospitality industry’s most guarded secret.
Hoteliers are increasingly losing millions of shillings to sweet-talking, often savvy customers who land on their doorsteps complete with the trappings of wealth and power and live large only to vanish into thin air, leaving behind millions of shillings in unpaid bills.
Nairobi’s oldest and one of the most exclusive hotels, Fairmont Norfolk, has become the latest victim of a bills-skipping scandal planned and executed by a man the hotel’s management described as a “cunning and highly connected person who portends high profile credibility.”
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