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| from The Gazette |
A man, who is suffering from Cancer, is very upset after he and a companion were thrown out of a Blackpool UK hotel, because the manager accused them of writing an online hotel review on TripAdvisor
According to an article in The Gazette, Mr Healey and Sherrie Andrews said they were in day two of a three night stay when they were asked to leave.
Mr Healey, who was due to check out on September 4, was forced to drive back 280 miles the evening before. He said: "I couldn't believe it when we were asked to leave.
"We had been there a day when they said we couldn't get back in our rooms because they were re carpeting, and we didn't complain – all we asked was if we could have an extra towel.
"Then, on our second evening, the Manager banged on the door and told us to get out, accusing us of writing a review on Trip Advisor, and said he would call the police."
Mr Healey has only just returned to work as a Tesco manager after sick leave to receive chemotherapy for testicular cancer according to the article.
He added: "I was shocked when the police arrived, and we just agreed to leave. We asked for a refund but the hotel refused.
"I think it is shocking and people need to know about this."
A spokesman said: "Police officers were called to the Golden Beach Hotel just before 8pm on Thursday.
"No offence had been committed by the couple, but the manager had requested them to leave the property. We advised the couple how to go about getting a refund. This is a civil matter."
2 comments:
The manager should have done his best to appease these people and to address any grievances. What happened to "the customer is always right" concept.
What did they do wrong as customers?
What did the hotel do wrong?
You be the judge..!
Just look at the ratings this hotel receives on Trip Advisor. It must be a complete dump! If the GM is not the owner, the owner should fire him. Properties like this make our industry look bad.
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