Personal data watchdog Privacy International has called for a government investigation into a Bristol based company keeping a national blacklist of nightmare hotel guests.
The new website GuestScan.com allows hotel owners to share information about "known or potential troublemakers" in an online hall of shame which lists the extent of their bad behaviour as well as personal details.
Using the database, hoteliers can identify problem guests in advance, reducing the risk of trashed rooms, non-payment or anti-social behaviour.
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3 comments:
I would have to say 'kudos' for that, too many of us are on a string now with our finances and when a 'nightmare' Guest causes a lot of damage it is a huge loss, besides possibily losing other Guests at the establishment for the future, due to that problem.
It's about time that we hoteliers have the means to warn each other about bad or non paying guests, vandels, and bogus agents...Up till now we have only been able to rely on email warnings... This is program is mu h needed
A similar website just opened here in the US. It's called Guestchecker. As a hotel owner of 17 years, I can't tell you how happy I am!
I have ALWAYS wished I could warn other hoteliers (and be warned by them as well) about a rude or destructive guest. 95% of my guests are pleasant, polite and play by the rules. But that other 5% takes up all my time and ruins my profits.
Hopefully, I can turn away the problem guests so i can focus on the good ones. And maybe, just maybe, guests will be more polite if they realize they might be reported.
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