Hilton Worldwide expands its Business Immersion Program

CEO Chris Nassetta from his immersion program

Hospitality Business News - MCLEAN, Va. -- Hilton Worldwide has expanded its Business Immersion Program for its senior leadership group, which includes senior vice presidents and above. The program is designed to involve executives in the day-to-day operations of the company’s properties, build engagement with team members and ultimately result in findings that can enhance the guest experience.


Each executive will spend three days at one of Hilton Worldwide’s properties working alongside team members across several property-level functions including Catering and Events, Front Office Services, Engineering and Property Operations, Housekeeping, In-Room Dining, Laundry and Security.

The Business Immersion Program initially began as pilot program with the company’s Executive Committee and proved to be such an invaluable experience that it is now expanding across the entire Senior Leadership Group. Over the next three months, approximately 60 senior leaders will have the opportunity to immerse themselves in the day-to-day operations of the hotel of their choice.