Friday, September 24, 2010

Turning to Twitter to fix restaurant complaints

CHICAGO — When Tony Bosco saw mostly negative reviews about the restaurant Wow Bao, he Tweeted: "Going to 'business' dinner (at)Wow Bao. Can any1 tell me if it's going to suck as much reviews suggest."

And almost immediately he got a response from an unexpected source — BaoMouth, the official Twitter feed of Wow Bao, an upscale fast food place in Chicago. The restaurant offered him a coupon to find out for himself, on the house.

Wow Bao sent Bosco two $15 gift cards via an iPhone app, and Bosco went the next night, posting pictures of the food on Twitter.

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Restaurants Rap State on Tipping Rules .

New York restaurants say new state guidelines on workers' tips and pay are long overdue and could help clarify a Byzantine system they believe has led to an increasing number of lawsuits alleging unfair wage practices.


Former New York State Labor Commissioner M. Patricia Smith, who now works for the U.S. Labor Department, issued a set of recommended changes for the state in November. Nearly a year later, Albany has yet to act on the recommendations, leading to mounting frustration in the industry.

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DineEquity’s 3Q Same-Store Sales Up

DineEquity Inc. (DIN - Snapshot Report), operating under the Applebee's Neighborhood Grill & Bar and IHOP brands, announced a preview of its same-store sales results for third quarter 2010. The company indicated that comparable sales in the chain of restaurants under both the brands are on a rising trend.

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