The British Hospitality Association has published its code of practice for restaurant service charges and is urging all restaurants and hotels to adopt it as soon as possible.
The code, drawn up by the BHA after discussion with the Department for Business, asks restaurants and hotels to make it clear to their customers – via a written note or on the company’s website – how service charges are distributed to staff.
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http://www.bighospitality.co.uk/item/3686
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