They are the grubby prison cells away from home, the matchbox-size rooms with the peeling wallpaper and foetid sheets – at least according to the on-line reviews. But how bad are they really?
The hotel industry is growing increasingly concerned at the power wielded by internet sites such as TripAdvisor, on which often excoriating – yet anonymous – notices are posted that can destroy an establishment's reputation. It comes after hoteliers reacted with fury, claiming their businesses were damaged, after being included in a list of the 10 "Dirtiest Hotels" in the UK, released to publicise the site.
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