Duncan Bannatyne, the Dragons’ Den panellist, is to spearhead a campaign against the “despicable and cowardly” TripAdvisor website after it refused to remove a review comparing one of his hotels to Fawlty Towers.
The Glaswegian entrepreneur said the internet giant was risking the livelihoods of dozens of hoteliers and restaurateurs thanks to its policy of publishing all reviews it receives.
He said he is considering suing the site over what he claims is a “dishonest” review published about one of his hotels and accused the internet giant of trying to “bully” him into silence using threatening letters
Read More:
Read More:
2 comments:
I agree that this source of information is very flawed, TripAdvisor needs a policy that allows hotels that have renovated and gone through a change of ownership to remove old, outdated reviews. We have a hotel that has a review from a previous owner and prior to renovation from 2006! They refuse to remove the review. They are turning into a system that does not give honest feedback to our guests.
Absolutely agree that if Travel Advisor allows for the postings, these postings should be current. Carrying the comments for 5-6 years does not do justice to hotel owners and operators. Not to say, these comments are one sided, extremely subjective and only represnt a very small percentage of the users....
Post a Comment